Submit a Helpdesk Ticket from the Dashboard
*** NOTE - If you do not have Dashboard access you can email us directly at content@schoolinfoapp.com to submit a Helpdesk Ticket.***
In order to facilitate a quick turnaround for your issue please try to include the following information while submitting your helpdesk ticket:
1: Screenshots or screen recordings of any errors you experienced (if you can reproduce the issue, sometimes error screens are hard to capture and that's understandable)
2: If multiple users are experiencing the issue a list of names should be provided.
3: A timeline of when the issue was first experienced.
Step 1: Click on "Home" on your Dashboard
Step 2: Click on the picture of the technician in the upper right-hand corner of the page.
Step 3: Two bubbles will populate in the bottom of the page granting you 2 ways to submit your question edit.
Step 4.1: The top bubble will allow you to type into it directly and attach any necessary files. click "Send email" when you're ready.
Step 4.2: The bottom bubble opens up your default mail application on your device to email us directly from it. This sends an email to content@schoolinfoapp.com & automatically generates a ticket in our system.
Congratulations, you've successfully submitted a Helpdesk ticket! One of our Customer Success technicians will reach out to you shortly.
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