Internet Connection Error

If you receive the following error please try the steps listed below

Step 1: Check your iOS or Android settings and ensure you're connected to a reliable Internet source.

iOS Users check the following: 

      - From your Home screen, go to Settings > Wi-Fi

      - Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.

      - Tap the name of the Wi-Fi network that you want to join. Before you can join the network, you might be asked to enter the network's password or agree to terms and conditions.

      - After you join the network, you'll see a blue checkmark  next to the network and the connected Wi-Fi icon  in the upper corner of your display. If you don't know the password to the Wi-Fi network, contact your network administrator.

Android Users check the following: 

      - Open your Android's Settings app by swiping up from the bottom of the screen and selecting it.

      - Tap the word "Connections."

      - In the new menu, tap "Wi-Fi" and then look under the "Available Networks" heading.

      - Select the Wi-Fi network that you want by tapping it. If it's locked, enter its password, and then tap "Connect."

Step 2: If the Wi-Fi is connected but failing to launch the App or connect to web-based items within the App try connecting to your cellular LTE service & try the App again. 

iOS Users follow these instructions posted on Apple's Support website.

Android users please follow these instructions from Google​

Step 3: If Internet connectivity and cellular LTE service both fail please submit a helpdesk ticket.

To learn how to submit a helpdesk ticket follow these instructions.

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