1.  Check your device operating system for any uninstalled updates:

1. How to check your current Android version: 
   

      NOTE:  (the steps may have some slight variations on some versions of Android):

1. On your Android phone, open Settings.
2. Scroll down to the bottom and tap “About Phone”.
3. Locate the Android Version, you will see the current version of your Android device.
   

1. How to Update Android Version via System Update:
   

      You can manually update Android version using the device’s System Update or Software Update function. Follow the steps below:

1. Connect your Android device to a Wi-Fi network and go to Settings.
2. Scroll down and select “About Phone” or the equivalent for your device.
3. Tap on “System Update” and then “Check for Update”.
4. Tap “Download” or “Yes” if an update is available. The update will begin downloading to your device.
5. Tap “Install Now” after the download is completed and wait while your device updates.
6. After installation, your Android device will restart automatically and upgrade to the latest Android version.
   

1. Find the software version on your iPhone, iPad, or iPod: 
   

            To find software version installed on your device, go to Settings > General, then tap About.

1. Update your Apple device wirelessly:
   

   NOTE:  Apple recommends before you update Make a backup of your device using iCloud or your computer.

      If a message says that an update is available, tap Install Now. You can also follow these steps: 

1. Plug your device into power and connect to the Internet with Wi-Fi.
2. Go to Settings > General, then tap Software Update

     

            3.  Tap Download and Install. If a message asks to temporarily remove apps because the software needs more space for the update, tap Continue or                              Cancel. Later, iOS or iPadOS will reinstall apps that it removed. If you tap Cancel, learn what to do next.

            4.  To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your device into                           power before you go to sleep. Your device will update automatically overnight. 

             5.   If asked, enter your passcode. If you don't know your passcode, learn what to do.

2.  Refresh the app, close and reopen, or log out and log back in. 

For many issues such as features not working correctly, newsfeeds not being current, log-in issues, or items not showing in the app, a quick and easy way to resolve these issues is as simple as refreshing your app, hard close and reopen the app, or logging out and back in.   

1. Hard Closing an app for Android:
   

            Launch the recently used apps menu. This can be found in a few different places, depending on your model and Android version. Try these ways:

• Tap the options menu (indicated with lines or a square) in the bottom left of the screen.
• Press the button that looks like 2 rectangles.
• Swipe up slightly from the bottom of the screen^[1] . The app will clear from the list when it is closed.
  

1. Scroll through to find the app you want to close. Swipe to see all the currently running apps.
   
2. Swipe on an app to close it. Swipe either up, down, right, or left, depending on the screen layout. The app will clear when it is closed.
   

Swipe up from the bottom of the screen and stop halfway. This will launch the recently used apps menu on iPhone X or later, iPad with          iOS 12 or later, or iPadOS[2] .  On iPhone 8 or earlier, double-press the home button.

Scroll through to find the app you want to close. Swipe left or right to see all currently running apps.

Swipe up on an app to close it. The app will clear from the list when it is closed.

1. Logging out/back in:
   

1. To log out of the app, click the three horizontal lines on the top right of the app.

1. Scroll down and click on My Profile.
   

1. Click Log Out.

3.  Unistall/reinstall the app.

1. Uninstalling apps on an Android device:
   

1. Unistalling apps on your iPhone, iPad, and iPod touch
   

2. 1. Touch and hold the app.
   2. Tap Remove App .
      
   3. Tap Delete App, then tap Delete to confirm.

   Keep in mind that some built-in Apple apps can’t be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device.

   If you touch and hold an app from the Home Screen and the apps start to jiggle: 

   1. Tap the Remove icon  in the upper-left corner of the app.
      
   2. Tap Delete App, then tap Delete to confirm.
   3. Tap Done.