Creating Conversations in the App - 2022

Objective

To illustrate how to create Conversations in the App and how to manage existing Conversations.

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Creating a New Conversation in the App

 

Step 1: Find the 'Conversations' tab on the Menu

Step 2: Press the '+' in the bottom right corner

     

     

      You are then given the option to 'Name' your conversation

      Then you can search to find the participant you would like to message (you are able to choose more than one participant)

Step 3: This will pull up a screen that you are able to type and send your message to the selected participant(s)
The participant(s) will get a push notification on their phone which will prompt them to reply 

Step 4: After the Conversation is created you have options in the Settings (the 3 dots icon) found in the top right corner.

      

You are able to select from these options in the drop down menu:

            See who is in the message and add more users by selecting 'Participants'

            See Attachments

            Mute

            Rename the Conversation

            Block a user (If logged in as Administrator)

            Close the Conversation, which means the participants can still see the messages but cannot send anything

            Delete the Conversation which will remove it from all participants phones and can only be viewed on the backend

            or Report an Issue

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