Conversations Setup and Admin Settings - 2022

Objective
To explain the functionality of the 'Conversations' feature and how Administrators can Setup and manage the Settings from the Dashboard.

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'Conversations' is a digital chat tool, located under 'Conversations' in the Menu:

Setup the Conversation Settings

Navigate to the Conversation Settings, shown below:

Administrators can:

      1. Determine when Conversations are available
      2. Set Keywords to monitor and who will be alerted when they are used
      3. Select which app roles have access to Conversations, as well as which can create or join them

      4. Ban or Hide Users

      5. Apply Setting For Other Sites (Managed sites if Multi-site)

      6. Save

Administrators can Ban or Hide Users from Conversations:

 

Search for the User name and select them to either be banned from using the Conversations feature or hidden and not seen in the available participants list.

Managers can add or remove participants from conversations.

Target Roles enable you to select which roles the current role can initiate conversations with.

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